Customer Support Agent
Listed on 2026-10-03
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners.
what we offer- €2900 a month
- Bonus incentives and a strong pension scheme
- Wide range of training possibilities
- 38 hours a week (fulltime)
- Shared Service Center, Maastricht
- Dynamic environment
Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!
- Experience working in a complex customer service environment.
- Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
- Strong IT skills and experience working with various software programs and databases.
In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same.
- Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
- Managing and navigating multiple databases and systems to provide accurate customer solutions.
- Maintaining high service standards and fast response times for incoming requests.
- Routing calls and escalating complex issues to internal teams or specialists when necessary.
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages. Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.
- A good salary, bonus incentives and a strong pension scheme;
- A wide range of employee benefits;
- A job in day shifts and no weekends;
- A wide range of training options;
- Hybrid work.
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