Operations Coordinator

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Department: Events

Type: Full-time;
Hourly

Immediate Supervisor: Operations Manager

Supervision Purview: N/A

The Operations Coordinator supports the daily logistics, setup, and execution of events at the Riverside Epi Center. This role ensures operational excellence by coordinating walkthroughs, client communications, and setup needs while maintaining strong collaboration with internal departments. The ideal candidate will be detail‑oriented, organized, and proactive, ensuring each event runs smoothly from planning through completion.

• Serve as a liaison between clients and internal departments (AV, Catering, Entertainment, Security, etc.) to ensure seamless event execution.
• Send client introduction emails and manage communication via CRM Application.
• Monitor completion of Event Advance Forms and assist clients with walkthrough scheduling.
• Prepare and confirm walkthroughs, including calendar invites and coordination with all departments.
• Review event details prior to walkthroughs, ensuring accuracy between the Event Advance Form, contract, and BEO.
• Attend and facilitate client walkthroughs; gather and finalize setup, décor, AV, and logistics details.
• Record walkthrough notes in CRM and create official floor diagrams.
• Verify and upload vendor Certificates of Insurance (COI) to ensure compliance with Epi Center policy.
• Send pre‑event follow‑up emails confirming all final details (timeline, vendors, headcount, etc.).
• Assist with preparation of final call sheets for internal and client distribution.
• Upload all final event materials (call sheets, COIs, diagrams, etc.) to Tripleseat 'Attached Files.'
• Support the setup, breakdown, and quality control of event spaces as needed.
• Communicate with the Operations Manager on all updates, client needs, and adjustments in real time.
• Maintain consistent communication with team members and uphold the Epi Center's standards of professionalism and hospitality.

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of experience in event coordination, hospitality, or administrative support.
• Excellent communication and organizational skills with keen attention to detail.
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Strong interpersonal skills with a customer service mindset.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

All candidates selected for employment with Riverside Epi Center will be required to successfully complete a background check and drug screening as a condition of employment. Failure to pass either requirement may result in disqualification from the hiring process or termination of employment.

Salary: $13.00 - $15.00 per hour

Entry level

Full-time

Management and Manufacturing

Entertainment