Credit Assistant

Overview

The purpose of this classification is to perform work functions associated with assisting the credit manager in coordinating, overseeing, and managing accounts receivable and collection duties. The person in this position will assist in approving or declining and issuing lines of credit to customers; conducting credit investigations; and following proper credit approval procedures that limit losses while growing the store’s accounts receivable.

This person would also ensure that customers with delinquent accounts are contacted and proper collection procedures are followed.

• Leads assigned staff, processing employee concerns and problems, directing work, disciplining, and providing general guidance to achieve efficient office and credit operations.
• Helps manage and oversee the activities and operations of the accounts receivable and collection areas.
• Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications to the credit manager; establishes credit limitations on customer’s account.
• Contacts customers by telephone and/or text to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment; mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts; travels to customers’ homes to collect on late payments; assists with repossessions of merchandise as necessary; ensures payments are posted to customer’s account.
• Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers; submits delinquent accounts to attorney or outside agency for collection with prior approval of the credit manager.
• Collects on returned checks and delinquent accounts.
• Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment.
• Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; oversees maintenance of accurate files and administrative records.
• Operates a calculator, copy machine, telephone, or other equipment as necessary to complete essential functions.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assists customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Performs the duties of the Store Manager as required.
• Assists in other store departments as required.
• Performs other related duties as required.

• High School Diploma or GED required; three (3) years experience in accounting/bookkeeping, loan processing, and/or collections; or any…