Sales and Customer Service Administrator

Sales and Customer Service Administrator

Full time office based

£28,000 per annum rising to £30,000 after probation

Monday to Friday 9am - 5pm

Macclesfield SK10

The Sales Administrator plays a key role in supporting the sales team by managing customer orders, maintaining strong client relationships, and ensuring smooth coordination between internal departments and retail customers. This role is essential to delivering excellent service and ensuring timely and accurate order fulfilment within a fast-paced environment.

Key Responsibilities

Sales Support

Provide administrative support to the sales team to ensure efficient operation
Process customer orders accurately and in a timely manner
Prepare quotes, pricing information, and sales documentation
Maintain and update customer accounts and CRM systems

Customer Service

Act as a primary point of contact for key customers
Respond quickly to enquiries regarding products, pricing, and order status
Build and maintain strong relationships with customers
Resolve customer queries and escalate issues where necessary

Order & Logistics Coordination

Liaise with production, warehouse, and logistics teams to ensure orders are delivered on time
Monitor order progress and update customers regularly
Manage stock availability and communicate any delays or changes

Administration & Reporting

Maintain accurate records of sales activity and customer interactions
Assist with sales reporting, forecasts, and analysis
Support with invoicing and liaise with finance where required
high level IT skills including Excel are required

General Office Duties

Handle incoming calls and emails professionally
Support wider administrative tasks as needed
Ensure all documentation is organised and up to date

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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