Booking Team Leader

Main area Outpatient Booking Grade NHS AfC:
Band 4 Contract Permanent Hours Part time - 34 hours per week (Mon - Fri) Job
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Site Macclesfield District Town Victoria Road, Macclesfield Salary £28,392 - £31,157 per annum, pro rata (subject to job matching) Salary period Yearly Closing 08/10/2026 23:59

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

* Subject to job matching*

We are seeking an organised, proactive and people‑focused leader to join our Outpatient Management Team. In this pivotal role, you will support the smooth and efficient delivery of outpatient services across the organisation, ensuring clinics run effectively and patients receive timely appointments.

You will oversee the day‑to‑day operations of the booking and administrative teams, providing clear leadership, coordinating rotas, and ensuring staff are trained, supported and working to agreed standards. A key part of the role involves managing appointment capacity, maintaining accurate booking systems, and ensuring waiting lists and clinic changes are handled promptly and in line with Trust policies.

You will contribute to service planning, performance monitoring and continuous improvement, producing reports, supporting business planning and helping to deliver cost‑effective services.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

The post‑holder will support the Outpatient Management Team in the effective day‑to‑day running of all outpatient clinic locations, ensuring services are delivered smoothly and in line with Trust policies. They will oversee the coordination and maintenance of clinic sessions on the booking system, manage appointment capacity, and ensure waiting lists, short‑notice changes and cancelled appointments are handled promptly and accurately. The role includes providing visible leadership to the administrative and booking teams, managing rotas, supervising daily workload, conducting appraisals, identifying training needs and supporting staff development to maintain high standards of performance.

The post‑holder will contribute to business planning, service development and performance monitoring by producing reports, supporting financial reviews and helping to deliver cost‑improvement initiatives. They will ensure patient activity is recorded efficiently, liaise with internal departments to resolve booking queries, respond to complaints where appropriate, and maintain effective communication with staff and service users.

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.