Reception Shift Lead
Job in
Macclesfield, Cheshire, SK11, England, UK
Listed on 2026-11-02
Listing for:
The Methodist Church in Britain
Part Time
position Listed on 2026-11-02
Job specializations:
-
Administrative/Clerical
Medical Receptionist, Office Administrator/ Coordinator, Front Desk/Receptionist, Clerical
Job Description & How to Apply Below
Reception Shift Lead at The Deepings Practice, covering reception across its Market Deeping and Glinton sites. The role coordinates daily reception activity, supports colleagues with routine queries and inducts new starters, alongside front-desk and admin work. It is hands-on and part-time at 28 hours a week, reporting to the Reception Operations Lead. Prior busy-reception experience and confident computer use are needed.
Whatthe job involves
- Coordinate daily reception activity, allocating tasks, wait lists and staff lunch breaks, and alert the Reception Operations Lead to gaps in cover
- Support colleagues with routine queries, procedures and protocols
- Buddy new starters and deliver their practical induction
- Deal with patient enquiries, queries and complaints, and take payment for private non-NHS services
- Manage patient registrations, including New Links and PCSE queries, within agreed timelines
- Enter, scan and process patient information on clinical systems including Systm One, and handle incoming post
- Support appointment, clinic and home-visit arrangements, including room changes and cancellations, and inform staff and patients
- Receive and record staff sickness notifications and inform the Reception Operations Lead and Rota Team of staffing changes
- Handle telephone calls, email and Accu Rx correspondence within required timescales
- Undertake delegated opening, handover and closing tasks, including reception security procedures
- Maintain standards and safety, escalating risks, outdated protocols and maintenance issues
- Provide hands-on reception cover during absence or busy periods
- GCSE English and Maths at grade 4/C or above, or equivalent practical skills
- Experience working in a busy reception or customer-facing environment
- Demonstrable ability to support colleagues, work in a team and resolve day-to-day operational issues
- Good IT skills and confident use of computerised systems
- Excellent communication, organisational and customer service skills
- Previous experience in a supervisory, senior receptionist or team leader role
- Previous experience in general practice or another healthcare setting
- Knowledge of NHS primary care systems and patient confidentiality requirements
- Relevant customer service, administration or leadership training
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