Booking Team Leader; Internal

This position is open to staff working at the Trust in the 'ECT Family' this includes current East Cheshire NHS Trust employees, both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.

Subject to job matching

We are seeking an organised, proactive and people-focused leader to join our Outpatient Management Team. In this pivotal role, you will support the smooth and efficient delivery of outpatient services across the organisation, ensuring clinics run effectively and patients receive timely appointments.

You will oversee the day-to-day operations of the booking and administrative teams, providing clear leadership, coordinating rotas, and ensuring staff are trained, supported and working to agreed standards. A key part of the role involves managing appointment capacity, maintaining accurate booking systems, and ensuring waiting lists and clinic changes are handled promptly and in line with Trust policies.

You will contribute to service planning, performance monitoring and continuous improvement, producing reports, supporting business planning and helping to deliver cost-effective services.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

The post-holder will support the Outpatient Management Team in the effective day-to-day running of all outpatient clinic locations, ensuring services are delivered smoothly and in line with Trust policies. They will oversee the coordination and maintenance of clinic sessions on the booking system, manage appointment capacity, and ensure waiting lists, short-notice changes and cancelled appointments are handled promptly and accurately. The role includes providing visible leadership to the administrative and booking teams, managing rotas, supervising daily workload, conducting appraisals, identifying training needs and supporting staff development to maintain high standards of performance.

The post-holder will contribute to business planning, service development and performance monitoring by producing reports, supporting financial reviews and helping to deliver cost-improvement initiatives. They will ensure patient activity is recorded efficiently, liaise with internal departments to resolve booking queries, respond to complaints where appropriate, and maintain effective communication with staff and service users.

Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration -  ()

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers ::
East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.

Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing…