Customer Service Advisor

Amazing Opportunity to kick start a career within secured lending!

As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will receive warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact‑finding, transferring customers to third‑party lenders, and assisting clients through the application process.

• Handling warm inbound calls from clients seeking financial assistance.
• Making outbound calls to customers who have requested information about loans.
• Completing compliant fact‑finds with clients to understand their needs.
• Transferring customers to appropriate third‑party lenders.
• Following up with clients to collect outstanding documents.

• Minimum 1 year of customer service experience.
• Experience in a Contact Centre environment.
• GCSE Maths required.

• Strong telephone manner with excellent rapport‑building abilities.
• Motivated by positive customer interactions and problem‑solving.
• Patience to explain financial products and processes to clients.
• High attention to detail.

You will work on a rotating shift pattern:

• Early Shift: Monday – Friday, 9:00 am – 5:30 pm
• Mid Shift: Mon – Wed, 9:30 am – 6:30 pm;
  Thurs, 9:00 am – 6:00 pm;
  Fri, 9:00 am – 5:30 pm
• Late Shift: Mon – Wed, 10:00 am – 7:00 pm;
  Thurs, 9:00 am – 6:00 pm;
  Fri, 9:00 am – 5:30 pm

• Base Salary: £24,000 per year
• Performance Bonus: On‑target earnings (OTE) up to £30,000 annual
• Additional Benefits:
• Casual dress code
• 25 days of annual leave, plus bank holidays
• Company pension
• Death in Service benefit
• On‑site parking

• GCSEs in Maths & English (grades A‑C or equivalent).

This role is ideal for a customer‑focused individual who thrives in a fast‑paced environment and enjoys helping clients navigate financial solutions.