Service Advisor

Vertu Vauxhall Macclesfield

It’s an exciting time to join Vauxhall Macclesfield, as we expand our aftersales department – and we’re now looking for a Service Advisor to join the team, which is part of the Stellantis group
, giving you exposure to brands such as Peugeot, Vauxhall, Citroën, DS, Fiat, Jeep and Alfa Romeo.

We are offering a £31,986 basic salary, along with a range of excellent company benefits.

Your working hours will be Monday – Friday, 7.30am-5pm or 8am-5.30pm with no weekend work
.

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

• Setting clear expectations and guiding customers through each stage of their vehicle’s service or repair.
• Giving regular updates in a communication style that works best for the customer.
• Identify opportunities to offer additional products or services that may benefit the customer.
• Follow up after work is completed to ensure satisfaction.

Experience as a Service Advisor isn’t essential — if you’re eager to learn, we’ll help you develop the skills you need.

However, you will need:

• At least 12 months of experience in a customer service role
  .
• Full UK driving licence (manual and automatic).
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• A proactive approach to meeting targets, managing your time and staying calm during peak periods.
• Confident using computer systems and managing multiple tasks.

We invest more in colleague development than any other motor retailer—so your growth matters to us.

You can look forward to:

• 25 days holiday
  , rising with length of service, plus bank holidays.
• Access to our online rewards platform with cashback and retailer discounts.
• Preferential service rates
  .
• Colleague purchase scheme
  .
• Share Incentive Scheme
  .
• Pension plan
  .
• Enhanced maternity and paternity benefits
  .
• Continuous training and development to support your career journey.

Apply today to be considered for this opportunity.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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