Funeral Arranger

Funeral Arranger

Pay: £13.47 per hour plus benefits. Part‑time: 18.75 hours per week – Tuesday and Friday 9am–5pm, Thursday 1pm–5pm.

Location:

Macclesfield, SK11 8TZ
.

Note: All positions within Funeral care can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for. Typical duties include but are not limited to the preparation, transportation and personal care of the deceased, carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

• Build and maintain positive relationships with clients and the community.
• Support clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure the funeral home – both inside and out – is always clean, safe and welcoming, maintaining a professional and comforting environment and reporting any maintenance issues (you may be the only staff member in the branch at times).
• Work with digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Refer all regulated work, such as selling and informing clients about funeral plans, to the Funeral Plan Arrangers.
• Assist with manual handling of coffins and preparation of the deceased (including viewing‑related tasks such as hair and make‑up). This may involve moving the deceased and other general responsibilities.
• Update client management applications, entering accurate and timely information to keep records up to date.

• Good communication skills, able to convey information clearly in writing and verbally.
• Confidence in working with numbers and performing basic calculations, including cash handling, discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Strong IT skills and the ability to use a range of technology devices and systems (computers, tablets, smartphones, printers) while quickly learning new applications.
• Passion for delivering excellent service and building relationships.
• High levels of empathy, discretion and care.
• Physical capability to perform tasks such as moving coffins in preparation for family viewings (training and equipment will be provided).

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, plus additional discounts on other Co‑op products and services.
• 23 days holiday (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to the Employee Assistance Programme offering confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities, including apprenticeships.
• Friendly, supportive team that makes a huge difference to the community.
• Access to Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we’ll support you.