Digital Customer Experience Specialist
Job in
Macclesfield, Cheshire, SK11, England, UK
Listed on 2026-07-31
Listing for:
Metro Rod
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
Metro Rod is seeking a proactive Digital Customer Experience Administrator to monitor national account portals, support operational performance, and drive continuous improvement. You will coordinate service delivery with franchisees, engineers, and internal teams, resolving issues and maintaining clear communication throughout the customer journey.
The role emphasizes training users of digital systems, analysing data for trends, and delivering excellent service in a fast-paced environment.
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