Digital Customer Experience Lead
Job in
Macclesfield, Cheshire, SK11, England, UK
Listed on 2026-07-31
Listing for:
Metro Rod Newport & Hereford
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Metro Rod LTD in Macclesfield is seeking a proactive Digital Customer Experience Administrator to join our fast-paced team. You will monitor national customer portals, support performance metrics, and drive KPI and SLA compliance to ensure an outstanding service.
Working with franchisees, engineers and internal departments, you will analyse data, deliver reports, train users, and implement process improvements to boost efficiency and customer satisfaction.
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