Resident Services Assocaite

Resident Services Associate | Temp, Immediate Start | Sheffield We're recruiting on behalf of our client, a leading Build-to-Rent operator, for a Resident Services Associate to join their on-site team at a premium residential development in Sheffield city centre. This is a temporary role starting ASAP. It's ideal for someone who enjoys being the face of a building and can hit the ground running.

Location:

Sheffield city centre Start:
Immediate / ASAP

Hours:

Full-time, Monday to Friday with occasional weekend cover for events and viewings The role You'll be the main point of contact for residents, guests and contractors, combining front-of-house hosting, leasing support and day-to-day building coordination. Your day-to-day will include:
Resident relations and community Providing a warm, professional welcome at the front desk for residents, visitors, deliveries and contractors Onboarding new residents, including delivering home demonstrations Handling resident queries and requests promptly through the Resident App ticketing system Helping to organise and host community events such as resident socials, movie nights and welcome evenings Resolving resident concerns fairly and professionally Leasing support Following up new enquiries and matching prospective residents to available apartments Arranging and conducting viewings and development tours Supporting renewals and resident retention About you Previous experience in residential lettings, BTR, hospitality, concierge or customer service (BTR experience is a real advantage) A confident, friendly communicator with great attention to detail Comfortable using property management systems and resident apps Organised and able to juggle priorities in a fast-paced environment Available to start immediately Full right to work in the UK