Service Delivery Manager

Service Delivery Manager – Contract – 6 Months – Hybrid (Macclesfield)

The Service Delivery Manager will support the onboarding and ongoing delivery of enterprise applications such as Salesforce, Service Now, Workday, or similar business platforms. This role focuses on coordinating service operations, ensuring quality, and maintaining strong communication with stakeholders.

Start: December or January
Duration: 6 months + extensions
Location: Macclesfield (on site and remote)

• Assist in onboarding new applications (Salesforce, Service Now, Workday, or similar) and services into the support environment.
• Coordinate with technical teams and business users to ensure smooth transitions.
• Prepare documentation, workflows, and readiness activities.
• Support day‑to‑day service delivery and ensure applications are running effectively.
• Participate in testing activities for updates, enhancements, and new releases.
• Help ensure changes meet quality standards before going live.
• Serve as a point of contact for business users and stakeholders.
• Provide clear updates on service status, issues, and improvements.
• Identify opportunities to streamline processes and improve user experience.
• Contribute ideas to strengthen service operations and documentation.

• Experience working with applications like Salesforce, Service Now, Workday, or similar platforms.
• Exposure to service delivery, application support, QA, or operational roles.
• Understanding of service management practices ITIL.
• Coordinating across technical and non‑technical teams.

Contract

Mid-Senior level