Solutions Engineer - MSP

Solutions Engineer (SE) – Managed Services

Location:

Leeds or Macclesfield (Hybrid)

Employment Type:

Full-time

Salary:
Competitive + Bonus

Design secure, modern infrastructure that genuinely makes a difference.

Communicate is a fast-growing managed services provider specialising in secure, high-performance infrastructure, cloud, and connectivity. We support thousands of users across the UK, helping organisations modernise their environments, reduce risk, and build long-term resilience.

As a Fortinet Expert Partner, Microsoft CSP Tier 1 Provider, and Veeam Silver Cloud Service Provider, our solutions are built on industry-leading technology and delivered by people who really know their craft.

We’re now looking for an experienced Solutions Engineer (SE) to join our MSP business - someone who enjoys sitting at the intersection of deep technical expertise and real-world commercial outcomes.

The role

As a Solutions Engineer, you’ll be the technical authority supporting new business and shaping customer solutions from early discovery through to handover.

You’ll work closely with Sales, Delivery, and Product teams to design solutions that are:

• Technically robust
• Operationally deliverable
• Commercially sound

The role has a strong focus on connectivity and secure networking, particularly SD-WAN and SASE using Fortinet technologies, alongside opportunities across our wider portfolio including Security, Cloud, Backup & Disaster Recovery, and Managed Services.

What you’ll be doing:

• Leading technical discovery sessions with prospective and existing customers
• Translating business needs into secure, scalable, and cost-effective solutions
• Designing architectures, proposals, and supporting technical documentation
• Acting as the subject-matter expert in customer presentations, workshops, and tenders
• Validating technical feasibility and risk before commercial commitment

Proof of Concept (PoC) leadership

• Assessing when a PoC or trial is required
• Defining success criteria and technical outcomes
• Owning technical delivery and go / no-go recommendations
• Ensuring smooth transition into delivery when solutions go live
• Feeding market insight into service development and roadmap planning
• Influencing improvements across SD-WAN, cloud, hosted infrastructure, DRaaS, and managed services
• Supporting go-to-market messaging and sales enablement

Internal enablement

• Coaching sales and account teams on propositions and technical differentiators
• Building repeatable pre-sales processes and templates
• Acting as a trusted bridge between sales, SOC, delivery, and support teams

What we’re looking for

• Strong background in networking and managed services
• Hands-on experience designing SD-WAN solutions, ideally with Fortinet
• Experience with Veeam (Backup & DR), Microsoft Azure / M365, and managed IT or security services is highly desirable
• Comfortable engaging both technical and non-technical stakeholders
• Clear communicator with strong documentation skills
• Commercially aware — able to balance cost, capability, and risk
• Enjoys problem-solving, solution design, and complex customer conversations
• Work with industry-leading vendors and modern technologies
• Play a genuine role in shaping products and service strategy
• Competitive salary with bonus
• 25 days holiday plus bank holidays (increasing with service)
• Private medical insurance, life assurance, and pension
• Quarterly incentives, team events, and ongoing training investment
• A collaborative, supportive culture within a fast-growing business