Director, ETS - Global Software Asset Management

Director, Enterprise Technology Services (ETS) Software Asset Management

Location:

Macclesfield UK

Salary:
Competitive + Excellent Benefits

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives – and are made to feel valued, energised and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant transformation to improve performance and perception of IT and is now focusing on being digital to deliver business value, alongside delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services (WES) function is committed to delivering excellent service and technologies to ensure our IT services meet current and future business needs.

The Service Asset & Configuration Management (SACM) function within Workplace & Enterprise Services is accountable for Hardware and Software Asset and Lifecycle Management and the Configuration Management Database that underpins IT Service Management for AstraZeneca.

The Software Asset Management Director is the global leader of AstraZeneca’s Software Asset Management (SAM) capability. The role is accountable for the strategy, policy, processes, controls, tooling and team that govern AstraZeneca’s software estate – from request and procurement, through entitlement, deployment and usage, to true‑up and retirement. The role ensures that AstraZeneca remains license‑compliant, audit‑ready and is consistently extracting maximum value from its enterprise software investments.

Reporting to the Director, Service Asset, Configuration Management (SACM), this role works within a globally distributed team (UK and the Global Technology Centre, Chennai), partners with Procurement, Legal, Cyber Security, Enterprise Architecture and the Business‑aligned Technology Groups (BTGs), and represents AstraZeneca with strategic software publishers and SAM tooling partners.

• Ownership and accountability for global Software Asset Management – strategy, policy, processes, standards, governance, reporting and compliance across all of AstraZeneca.
• Audit responsibility as the named control owner for software licence compliance, ensuring AstraZeneca is audit‑ready at all times, with risks tracked, communicated and managed.
• Lead vendor software licence audits (e.g. Microsoft, Oracle, SAP, IBM, Salesforce, Adobe, Service Now, VMware) and internal compliance assessments, owning remediation through to closure.
• Define and govern the end‑to‑end software lifecycle covering request, procurement, entitlement, deployment, usage, true‑up, reallocation and retirement, including the AZ Software Store experience.

• Drive measurable cost optimisation and value realisation from AstraZeneca’s strategic enterprise agreements, partnering with Procurement and Finance to inform renewals, true‑ups and rationalisation.
• Monitor and report consumption against entitlement, identifying gaps, surplus and reharvest opportunities, and feeding insight into the MTP and BTG investment cycles.
• Champion software economic decision‑making across BTGs and ETS, providing data‑led recommendations on standards, alternatives and consolidation.

• Own the SAM tooling roadmap (Flexera FNMS, Service Now SAM, App Portal and adjacent capabilities), including vendor relationship management and customer success.
• Ensure integrity of SAM data – entitlements, contracts, installations and usage – and its integration with the CMDB and HAM as the single source of truth for software.
• Drive automation and self‑service in the software request, fulfilment and reclamation processes to improve customer experience and reduce manual effort.