Account Manager

Location:

Macclesfield or London (Hybrid) or UK (remote)

• Drive organic growth that aligns to the clients’ objectives and strategies
• Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports
• Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction
• Take responsibility for team performance and client relationships, including account team resourcing requirements
• Provide professional, high-quality commercial perspective to allocated accounts
• Interpret and challenge client briefs and brief the internal teams accordingly
• Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account
• Prepare for, attend and pro actively participate in client meetings, including on-site support according to the needs of the account
• Contribute to the development and regular review of account plans and forecasts , taking accountability for assigned actions
• Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required
• Liaise with internal teams to produce accurate project specifications and budget estimates , actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally
• Drive projects through to completion, including recon c iliation invoicing, and the monitoring of aged debt in a time l y manner , demonstrating best practice of Bioscript financial procedures
• Understand and meet account KPIs, highlighting any concerns/issues to s enior c lient s ervices colleagues in a timely manner
• Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators
• Identify opportunities for growth, identify potential limitations and propose appropriate course of action
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