Service Delivery Manager

Cambridge & Macclesfield

Are you an experienced Service Delivery Manager with a passion for operational excellence, stakeholder engagement, and leading high-performing teams? We're looking for a driven professional to take ownership of Asset Information Services across two key client sites in Cambridge and Macclesfield.

In this pivotal role, you'll lead a team of Asset Information Specialists, ensuring the effective management of engineering documentation, building information, electronic document management systems (EDMS), and asset information records. As the primary operational contact for the client, you'll play a critical role in delivering exceptional service standards, contractual commitments, and continuous improvement initiatives.

• Leading the delivery of Asset Information Services and ensuring KPI and SLA performance targets are met.
• Acting as the key operational interface for the client, managing relationships and service escalations.
• Driving service excellence through performance monitoring, governance meetings, audits, and continuous improvement activities.
• Overseeing operational budgets, resource planning, forecasting, and financial reporting.
• Supporting Facilities Management, Engineering, and Project teams with effective information management solutions.
• Travelling between the Cambridge and Macclesfield facility.

• Proven experience leading service delivery or operational teams.
• Strong stakeholder and client relationship management skills.
• Experience managing SLAs, KPIs, and contractual service obligations.
• Demonstrable people management and team development experience.
• Budget management, forecasting, and operational performance expertise.
• Experience working in regulated or quality-controlled environments.

• Experience with in Facilities Management, Engineering Services, or Asset Information Management.
• Knowledge of EDMS platforms and digital asset information systems.
• Understanding of BIM, CAD, engineering drawings, or asset data management.
• Experience with in pharmaceutical, life sciences, manufacturing, or other regulated sectors.

This is an excellent opportunity to join a global organisation and play a key role in delivering critical information management services within a complex and highly regulated environment. You'll have the opportunity to influence service strategy, lead a talented team, and build strong client partnerships while contributing to continuous improvement and operational success.