Practice Manager

This Practice Manager post at Central Medical Centre leads the practice's day-to-day operations and its staff, working alongside the GP partners and clinical leads. The work spans people management, HR, workforce and budget oversight, service improvement and practice governance. It is a 37.5-hour role within a PCN, and includes CQC Registered Manager and Caldicott Guardian responsibilities, subject to CQC registration and approval.

Primary care experience is desirable rather than required.

• Lead the practice's day-to-day operations and people management, working with GP partners, team leaders and clinical leads
• Directly manage non-clinical team leaders and agreed staff groups, with one-to-one meetings and objective reviews
• Manage recruitment from job descriptions through selection, pre-employment checks and induction
• Manage sickness absence, return-to-work meetings and attendance concerns
• Manage probation, capability, disciplinary and grievance processes within delegated authority
• Oversee reception, care navigation, administration, secretarial functions, rotas and cover arrangements
• Maintain an operational dashboard and drive service improvements with clear owners and deadlines
• Coordinate complaints handling, with clinical input where required
• Act as CQC Registered Manager for the regulated activity, subject to registration and approval
• Act as Caldicott Guardian, advising on the confidential use and sharing of patient information
• Manage delegated operational expenditure and staffing costs within agreed budgets
• Liaise with the PCN, ICB, suppliers and external advisers in collaboration with the partners

• CQC Registered Manager registration and approval

• Substantial experience managing staff and day-to-day operations in a busy service
• Demonstrable experience of recruitment, appraisals, absence management and performance concerns
• Experience of improving processes and monitoring service performance

• Ability to conduct difficult conversations fairly, confidently and sensitively
• Strong organisation, prioritising competing demands and following actions through to completion
• Excellent communication and sound judgement with confidential or sensitive matters
• Ability to lead teams, delegate and establish clear accountability
• Confidence using digital systems, spreadsheets and management information
• Judgement on confidentiality and information sharing, and knowing when to seek specialist advice or elevate

• Experience in general practice, primary care or another regulated healthcare setting
• Familiarity with NHS primary care operations and CQC requirements
• Experience using Systm One or another GP clinical system
• Relevant management, HR or leadership qualification
• Experience of workforce planning, budget management and organisational change