Quality Assurance Officer Job Macclesfield area,England UK,Quality Assurance

Quality Assurance Officer
Salary £30,000 - £35,000 + £2400 car allowance
Full time office based in Alderley Park, Macclesfield with regular travel to site throughout the UK
Free parking
37.5 hours per week
Monday to Friday 9am to 5pm
Closing date for applications: 30th June 2026

Role Overview

The Quality Assurance Officer is responsible for driving measurable and sustained improvements in quality, safety and outcomes across the organisation, ensuring services consistently meet and exceed regulatory standards and support Gray Healthcare’s ambition to achieve and sustain CQC Outstanding ratings.

The post holder will provide robust governance assurance in line with Regulation 17 (Good Governance); deliver independent scrutiny and professional challenge to operational and clinical teams; ensure quality assurance activity translates into measurable improvements in outcomes for people we support; embed a culture of continuous learning, accountability and reduced variation; and ensure all quality assurance activity produces a clear, auditable evidence trail demonstrating compliance, improvement and impact.

This role is not limited to audit and compliance— it is a key driver of organisational improvement and evidence of impact.

Key Responsibilities

Governance, Assurance and Regulatory Compliance

Embed and deliver a robust quality assurance framework aligned with CQC standards (Safe, Effective, Caring, Responsive, Well‑led)
Conduct independent audits, including “check the checker” audits, to validate first‑line assurance
Provide clear, evidence‑based assurance to senior leadership on quality, risk and compliance
Apply a risk‑based approach, prioritising high‑risk services, individuals and practice areas
Use feedback from the people we support, and families, to shape improvement and evidence impact

Driving Measurable Improvement

Ensure all QA activity results in demonstrable improvements in care quality and safety
Reduce risk, incidents and restrictive practice
Improve outcomes and quality of life for people supported
Track before‑and‑after impact of interventions and improvement actions
Escalate where improvement is not achieved and implement further action

Audit, Analysis and Insight

Conduct detailed audits of care plans, risk assessments, PRN usage, incident and safeguarding records, clinical decision‑making and documentation quality
Analyse trends across incidents and risks, medication use (including PRN), and safeguarding and restrictive practice
Translate data into clear insight that drives decision‑making and improvement

Risk Identification, Escalation and Mitigation

Identify early signs of risk, deterioration and poor practice
Ensure risks are clearly documented, appropriately escalated and actively mitigated and monitored
Support accurate and dynamic risk registers and governance reporting

Embedding Person‑Centred and Least Restrictive Practice

Ensure care and support is person‑centred, evidence‑based and outcome‑focused
Challenge practice where PRN or restrictive interventions are overused
Promote Positive Behaviour Support (PBS), de‑escalation and preventative strategies
Evidence that alternatives to restrictive practices are consistently applied

Strengthening Practice and Accountability

Provide constructive challenge and professional scrutiny to service managers and clinical teams
Hold teams accountable for quality standards, timely completion of actions and sustained improvement
Support improvement through coaching, feedback and targeted follow‑up audits

Learning Culture and Continuous Improvement

Identify, share and embed learning from incidents, audits and reviews
Promote a culture of open and transparent practice, reflective learning, continuous improvement
Ensure learning is translated into practice changes and embedded across all services

Action Planning and Delivery

Produce clear, structured audit reports including risks, actions, owners, timescales and measurable success criteria
Monitor delivery of action plans through to completion and embedded practice change
Escalate delayed or ineffective actions through governance routes

Organisational Consistency and Quality Improvement

Reduce variation in quality across services
Ensure…