Aftersales Advisor

Salary: £28,000

Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.

Location:

Super Bike Factory, Macclesfield

Employment Type:

Permanent, Full time

Super Bike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. We recently underwent a transformation from the ground up, bringing new leadership, smarter systems, and clearer ways of working. Our focus is on delivering straightforward, ride‑ready bikes to more riders than ever before. This transformation has put us into growth mode, building a team that can scale with the demand and help people who want to work in a business that knows where it’s going and how it’s going to get there.

We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role. The Advisor acts as a vital link between customers and the workshop, managing service appointments from enquiry to completion. They handle parts enquiries, support administrative functions, and recommend additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor drives customer satisfaction and operational efficiency across the Parts and Service department.

Additionally, the role involves delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. The Advisor assists customers through the purchasing process, maintains showroom and store standards, and works closely with other departments to achieve a seamless experience.

• Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories.
• Manage service bookings, workflows, and ensure technicians receive accurate job information.
• Advise customers on parts and accessories, coordinating with suppliers and stock as needed.
• Maintain accurate customer records, service documentation, and process payments.
• Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers.
• Uphold store presentation, brand values, and a high‑quality customer experience.

What We’re Looking For:

• Previous experience in a Parts, Clothing or Service Advisor role.
• Experience with in the automotive or motorcycle industry.
• Familiarity with workshop management systems and parts catalogues.
• Comfortable in a fast‑paced, customer‑facing environment.
• Proficient with CRM systems and Microsoft Office.

Desirable:
Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.

• Netflix Membership
• Discounted Gym Membership
• Group Life Assurance
• Staff Discount on Bikes and Accessories
• Cycle to Work Scheme
• Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
• Enhanced Maternity, Paternity, and Sickness Pay

Aftersales Advisor / Parts Advisor / Accessories Advisor / Service Advisor

Sounds interesting? Apply today and take the next step in your motorcycle career with Super Bike Factory.

We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. Upon formal acceptance of employment for the above position at Super Bike Factory, successful applicants are subject to a pre‑employment screening prior to commencing employment. The screening includes credit history and criminal record/DBS checks. NB. Employment credit searches will not affect your credit rating.