Homeless Relief Officer

About the role

You will contribute to and participate in providing a quality comprehensive and pro‑active housing advice and homelessness assessment service for all customers, preventing and relieving homelessness and achieving positive outcomes where possible. In this role you will interview customers, assess their circumstances, carry out investigations and make sound decisions based on the information gathered, using creative casework to deliver outcomes.

You will be required to participate in the out of hours service.

• Experience in dealing with complex social issues and challenging customers using a sensitive and assertive approach
• Experience of working with multiple agencies
• Excellent level of computer skills
• Excellent communication and interpersonal skills
• Time management and organisational skills for caseload management
• Good problem‑solving skills
• Flexible approach to work, able to work flexibly throughout Cheshire East

• Enhanced annual leave – Start with 34 days of annual leave (including bank holidays) from day one, growing to 39 days after five years of service
• Purchase of annual leave – Purchase up to 10 extra days of annual leave each year, flexibly balanced with work and life (pro‑rata for part‑time staff)
• Flexible working pattern – 37‑hour full‑time work week with flexi‑time and hybrid/remote possibilities
• Salary sacrifice green car scheme – Lease a brand‑new electric or hybrid car without credit checks or deposits through a three‑year lease
• White goods salary sacrifice scheme – Purchase home and electronic items such as appliances and computers, spreading costs directly from salary
• Enhanced public pension – Career average pension with contributions built at 1/49th of yearly pensionable pay
• Cycle to work scheme – Save 25‑39% on bikes and safety equipment via Income Tax and National Insurance savings
• Employee assistance programme – Free, confidential assistance to manage and overcome personal and work challenges
• Discounted gym membership – Corporate membership prices for Everybody Leisure, including:
  • Gym, swim and group fitness at all 16 facilities
  • Off‑peak racket sports
  • Athletics tracks
  • Sauna/steam/spa