Family Advisor - North Locality

Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? If so, we have an exciting role that has become available to work within the Cheshire East Council Best Start in Life Family Hubs as Family Advisors (Navigators).

We have a full time (37 hours per week) and part time (22.2 hours per week) role available. The postholders will support the work of the Best Start in Life Family Hubs across the North of the Borough (Congleton, Holme Chapel, Knutsford, Wilmslow, Macclesfield, Poynton & Disley). The family hubs support families with children 0-19 (25 for young people with SEND).

Family hubs provide a universal front door to families, offering a one-stop shop of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents, children and young people at its core. Enabling families to receive timely and appropriate information tailored to their needs.

About you

Work to support families and their children aged 0-19 (or up to 25 for young people with SEND)

To bring council, health and community services together so that families can access the right support at the right time.

Collaborate with Family Hub teams to provide high-quality, integrated support services. Via a variety of administrative tasks i.e., booking rooms, appointments, data collection, entry and ordering of resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.

Receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.

Communication, organisation, and customer service skills within a public service setting are critical.

This is just a snapshot of some of the exciting things you’ll be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description.

About you:

Passionate about supporting children, young people, and families.

Strong communication and interpersonal skills.

Ability to work collaboratively within a multi-disciplinary team.

Organised and able to manage multiple priorities effectively.

Flexible, a team player and able to travel throughout the locality.

Family Advisor
- North Locality
- Macclesfield