Store Support, Customer Service Rep

Store Support associates perform non-sales functions to support store operations and customer satisfaction. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. These roles may direct customers to store departments or merchandise, answer questions on product order status, handle cash management or program compliance, and support key operational responsibilities.

They work cooperatively with other associates, vendors, and carriers with limited supervision, are detail-oriented, and have strong time-management skills. They act with integrity and remain focused on store objectives.

• Provide non-sales support across store operations
• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Direct customer or vendor interaction as needed
• Direct customers to store departments or merchandise and answer questions on product order status
• Handle cash management or program compliance
• Work cooperatively with other associates, vendors, and carriers; maintain integrity and time-management
• Support store-specific business objectives and key operational responsibilities
• Possible positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative

• Detail-oriented
• Proven time-management skills
• Ability to work with little/some supervision
• Demonstrates integrity and customer-focus

• Not Applicable

• Full-time

• Consumer Services