Lead Dispatcher

Join to apply for the Lead Dispatcher role at Business Resources One

Join a leader in the snow and ice management industry as a full‑time year‑round Lead Dispatcher in Macedonia, OH. You’ll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely and efficient manner. If you thrive in a fast‑paced environment and can make decisions quickly, this is the opportunity for you!

• Review weather forecasts with snow event captain and relay snow event plans to snow fighters
• Assign salt truck drivers to trucks as needed
• Dispatch snow plow drivers and monitor progress using Electronic Dispatch System (EDS)
• Communicate with customers on status of snow removal
• Review daily activities and prepare end‑of‑day reports for internal teams
• Hire, train, coach, and mentor a team of 10–16 dispatchers
• Update EDS in the summer months to reflect changes throughout the sales season
• Work closely with Vice President on strategic projects across all departments in the summer months
• Must be willing and able to work 16–18 hour shifts during snow events

• Dispatching: 1 year (preferred)
• Driver’s License (required)
• Excellent communication skills
• Must work well in fast‑paced, high‑stress conditions
• Ability to make decisions quickly
• Able and willing to work on‑call in winter
• Must be located within 20–30 minutes of shop location in Macedonia, OH due to on‑call nature of the position

• $18.00 – $24.00 per hour
• $5.00 per hour shift differential for snow events
• Health, dental, and vision insurance
• Health savings account option
• Paid sick time and PTO
• Paid company shutdown the week of July 4th

In the winter this is an on‑call position (when it snows we work).

Typical hours 7:00am–4:00pm.

When it snows: ~2:00am – when the snow stops.

Must be willing and able to work 16–18 hour shifts during snow events!

Flexible schedule available in summer / off‑season.

Mid‑Senior level

Full‑time

Management and Manufacturing

Staffing and Recruiting