Customer Service Rep, Mercyhealth Mall

Customer Service Rep, Mercyhealth Mall - FT

Join to apply for the Customer Service Rep, Mercyhealth Mall - FT role at Mercyhealth Wisconsin and Illinois.

• 40 hours/week
• We offer a comprehensive benefits package that includes health and dental insurance, tuition reimbursement, a retirement plan with a competitive matching contribution, and paid time off. Mercyhealth also provides education assistance programs, employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to aid with retirement planning.

• Receives communication to the medical equipment program by promptly answering phone calls and servicing walk‑in customers with demonstrations or education on safe use of equipment or supplies.
• Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians.
• Ensures that all equipment directly provided to patients for use is in good working order.
• Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system.
• Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts.
• Accurately inputs patient data into computer system; updates and retrieves data in a timely manner.
• Reviews open order edit list to confirm accurate documentation is completed.
• Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders.
• Advises patient/family of their financial responsibility. Verifies insurance and/or obtains authorization from payer. Updates information in a timely manner.
• Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation.
• Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources.
• Answers questions that may arise regarding insurance coverage.

• High school diploma or equivalent (preferred).
• Prior customer service experience (preferred).

• Receives communication to the medical equipment program by promptly answering phone calls and servicing walk‑in customers with demonstrations or education on safe use of equipment or supplies.
• Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians.
• Ensures that all equipment directly provided to patients for use is in good working order.
• Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system.
• Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts.
• Accurately inputs patient data into computer system; updates and retrieves data in a timely manner.
• Reviews open order edit list to confirm accurate documentation is completed.
• Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders.
• Advises patient/family of their financial responsibility; verifies insurance and/or obtains authorization from payer. Updates information in a timely manner.
• Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation.
• Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources.
• Answers questions that may arise regarding insurance coverage.

Entry level

Full-time

Other

Hospitals and Health Care