Team Member, Restaurant​/Food Service

About Potbelly Sandwich Works

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.

As a Potbelly Associate, you will help our customers enjoy lunch again. As the primary point of customer contact, you will provide an excellent experience by delivering fast, friendly and efficient service and a quality, consistent product every time in a clean and inviting environment.

Base pay ranges between $15.00 and $15.50 plus digital tips.

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

• Delight customers with great food and good vibes
• Friendly and customer service oriented
• Strong written and verbal communication skills
• Can handle the heat of the kitchen – knife skills are a plus!
• Loves working in a fast‑paced environment
• Team player
• Enjoys higher levels of noise from music, customer and employee traffic
• Can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Able to stand/walk a minimum of 3 hours or as needed
• At least 16 years of age
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants – all IL employees must become food safety certified within 30 days of employment.

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Other duties as assigned.
• Potbelly cannot make guarantees about tip earnings.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status or any other basis protected by applicable federal, state or local law.

Final date to receive applications:
Applications must be submitted by 2/2/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.