Retail Customer Service Specialist

Retail Customer Service Specialist (Multiple Locations)

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards.

The Specialist will also consistently meet store sales goals.

$17.25/hr – $17.25/hr

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately in accordance with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and records.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal.
• If internal to Sherwin‑Williams, must have completed all required HR Cloud eLearning courses for your current position.

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Experience selling paint and paint‑related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make places and spaces brighter and stronger. We invest in people with rewards, benefits and flexibility to enhance health and well‑being, career development, and inclusive community.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Please be aware, Sherwin‑Williams recruiting team members will never ask for payment, financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.