Service Coordinator

• Location 32 Old County Road,PO Box 336,Machias, ME, 04654,United States
• Base Pay $23.00 - $26.00 / Hour
• Job Category Energy Services , Service Coordinator, Service Administration
• Industry Energy Services, Service Coordinator, Service Administration
• Employee Type Full Time
• Manage Others Yes

As a Service Coordinator at R.H. Foster Energy
, you’ll schedule service calls, keep customers informed, and make sure technicians have the information and materials they need for each job.

Schedule service calls based on technician availability and job needs. Monitor job times and review the dispatch dashboard to track completed work and follow up on open jobs.

Confirm appointments, communicate schedule changes, and proactively reach out to existing customers to book annual cleanings.

Help technicians with directions and access details. Keep customer contact information, service addresses, equipment details, and tank records up to date.

Provide customers with quick quotes for labor and materials. Help resolve customer and technician concerns and keep everyone informed through resolution.

Support service department meetings and coordinate maintenance and service appointments for fleet vehicles.

Schedule tank moves, enter updates in P3, and maintain the worksheet used to track tank inventory and movement decisions.

Check existing stock first and initiate purchase orders when technicians need additional parts or materials.

Confirm that technicians have the right materials before a job and that parts used or returned are accounted for when the work is complete.

Help with inventory cycle counts and organization, and apply general ledger (GL) codes to inventory or service items as needed.

Strong organization and follow-through when priorities change throughout the day.

Clear, friendly communication with customers, technicians, and coworkers.

Attention to detail when entering information, preparing quotes, and tracking parts.

Comfort using scheduling software, customer records, and spreadsheets.

Experience in dispatch, scheduling, customer service, service administration, or inventory coordination is helpful.

• Valid Maine Drivers License with a clean driving record.

• Supportive team environment

R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age(40 or older),disability,genetic information, veteran status, or any other legally protected status.