Team Leader, Management

Overview

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

• Lead a customer‑centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Serve as a knowledgeable resource on tax topics and products for associates.
• Lead daily team meetings, communicate essential information, and create associate work schedules with accurate timekeeping and overtime management.
• Train and coach associates to execute Service Standards, recognize outstanding contributions, and build an engaging team environment.
• Handle on-site escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Prepare tax returns as required and ensure deadlines, quality standards, and priorities are met.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns.

• Partner with the District General Manager to create and implement office‑level growth plans, develop local partnerships, and manage office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Experience in a customer service, shift leader, or similar role with supervision or people management.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and annual continuing education to meet IRS/state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.
• Demonstrated customer‑centric mindset, resilience, and willingness to take on challenges.

H&R Block invests in total well-being with programs to support health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program, wellbeing programs, diversity and caregiver support, discounts, and eligibility for medical coverage, 401(k), and other benefits. See  for details.

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on best companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits including medical and retirement plans.

Pay Range
$15.00 - $65.00/Hr.

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