Multi-Unit Team Leader

Multi-Unit Team Leader at H&R Block leads operations across three tax offices. You’ll apply your people management experience to lead customer‑centric teams and accelerate seasonal tax business. Prior tax preparation experience is not required. The role starts with a flexible part‑time schedule in the fall and transitions to full‑time from January to April, including evenings and weekends as needed. This position is in‑person and not remote.

• Provide leadership over three H&R Block tax offices and the customer‑facing teams within them to drive growth and ensure a high‑quality client experience
• Serve as the front‑line manager for leadership and development of associates; deliver outstanding client experience and achieve office growth objectives for three offices
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment (where applicable)
• Support recruiting and interviewing for tax office associate positions (in partnership with the District General Manager)

• People management experience with a track record of growing and developing associates
• Ability to execute growth plans and cultivate a growth‑oriented culture
• Strong decision‑making and judgment in a fast‑paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer‑centric mindset
• Computer proficiency and ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Desirable: multi‑unit people management experience in retail, restaurant, banking, or related industry

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Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.)

At H&R Block, we invest in our people by supporting their total well‑being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
• Check out all available benefits at

H&R Block is committed to a Connected Culture — a place where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.