Administrative Support Associate

Application Instructions:

External Applicants:
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Job Title:

Administrative Support Associate

Department:

Auxiliary Services

College/Division:

General University

Primary Job Posting

Location:

Macon, GA 31207

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

The Auxiliary Services department on the Macon campus is searching for an Administrative Support Associate.

Responsibilities:

Performs diversified accounting and customer service-related duties as support to the Associate Vice President, Associate Director, and Coordinator relating to Auxiliary Services for students, staff, and faculty. These duties are performed, for the most part, under indirect supervision and require a cooperative relationship with other departments that are provided support services from Auxiliary Services. This position provides good customer service with a view to problem solving for services provided by Auxiliary Services.

Normal duties will include assisting customers with meal plans,  services, Bear Card deposits, various cashiering functions, vending refunds and repair requests, and alarm services work orders etc. both on the phone and in person. The position dispatches service orders to both our in-house technical staff and outside contractors. Examples of service requests being called into this person will range from a washing machine or vending machine not functioning to a life safety or property alarm / device not functioning properly.

Qualifications:

Two years of administrative support experience or one year of college coursework and one year of experience, which must include accounts payables & receivables and reconciliation are required.

Knowledge/Skills/Abilities:

* Knowledge of spreadsheet programs, particularly Excel, for the purpose of billing and transferring funds between department and inter-departmental accounts.

* Word processing programs, such as Word in order to create written correspondence and other appropriate documents.

* Ability to learn Blackboard Transaction Software for Bear Card Operations. Intermediate computer knowledge will assist in completing this training within four weeks

* Ability to learn, or basic knowledge of Quickbooks Software during a one training session in order to process billing related Business Reply Mail and Contractor  to Access Control, Alarm & Bear Card Operations if needed.

* Ability to learn Campus Management System as an aid to interpret current status of students for campus privileges and in order to initiate proper billing for campus meal memberships.

* Ability to learn Ikontrac Software during a one training session in order to process service requests related to Access Control, Alarm & Bear Card Operations, and Vending Services.

Background Check Contingencies:

* Criminal History

* Credit Check

Document Attachments:

* Resume

* Cover letter

* List of three professional references with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service.

At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents),…