Field Representative Scheduling Lead

Job Type: Regular

Work Location:

Market - SS - GA - N. Atlanta

2020 Companies is currently looking for a Scheduling Lead to join our Shared Services Team! The Scheduling Lead plays a critical role in supporting daily field operations by coordinating schedules, maintaining coverage, and ensuring clear, accurate communication across teams. This position works closely with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and ensure smooth operations in a fast‑paced, dynamic environment.

The Scheduling Lead helps maintain workflow continuity, proactively addresses scheduling challenges, and supports overall operational efficiency. This role is ideal for someone who is highly organized, detail‑oriented, solutions‑focused, and enjoys working with people while managing multiple priorities and moving parts throughout the day.

• Receive a competitive hourly rate, paid weekly Work remotely, from home Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays $30 Mobile Reimbursement Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Employees' special pricing for multiple clients

• Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments
• Monitor staffing levels and identify scheduling gaps or coverage risks
• Proactively address callouts, availability changes, and last‑minute adjustments to minimize disruption to operations
• Ensure all assigned jobs are scheduled within required time frames (typically within 48 hours of receipt)
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain accurate schedules in designated systems (e.g., Salesforce, Teams, scheduling platforms)
• Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests
• Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning
• Support optimization of routes and schedules to reduce travel time and mileage

• Communicate daily assignments, schedule changes, and updates clearly and promptly to representatives
• Serve as a point of contact for scheduling‑related questions and issues
• Maintain professional, timely, and accurate communication across all channels
• Partner closely with Market Leads and Shared Services leadership to align scheduling priorities.
• Ensure representatives are responsive and have acknowledged assigned jobs
• Serve as a liaison between scheduling, field teams, and cross‑functional partners

• Utilize scheduling and workforce management systems, including Dialpad and MS Teams. Salesforce, Airtable, Workday, and Microsoft Office to manage schedules and data
• Ensure schedule information is accurate, up to date, and properly documented across systems.
• Support data entry and maintenance related to scheduling and staffing

• Monitor key hiring areas and ongoing staffing needs
• Identify trends related to scheduling gaps, workload volume, and coverage challenges
• Escalate recurring staffing issues or risks to leadership as appropriate
• Identify scheduling inefficiencies, gaps in coverage, or risks and escalation to field leadership with solutions
• Help develop and maintain standardized scheduling workflows and guidelines

• Provide administrative support related to scheduling, workflow changes, and rep coordination.
• Assist with scheduling…