Technical Services Manager

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LOCATION: Macon, Georgia, United States, 31213

Company: Armstrong World Industries

Primary location: Macon,Georgia
Relocation offered:Yes
Employment status:Full-Time
Travel:11%-25%
Non-compete:No

The estimated base salary range for this role is “$135,000 to $155,000” per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Under the guidance of the Plant Manager, the Technical Services Manager is responsible for the effective management and coordination of plant chemistry, process engineering, laboratory resources, and plant quality assurance. This role drives Process and Chemistry support through the application of good science, New Product Development, Lean initiatives, Quality Assurance, Six Sigma, Cost Reduction Planning, and Business Process Management. The position is accountable for developing and sustaining the management systems that support these functions while fostering organizational effectiveness and continuous improvement.

Leadership responsibilities include aligning technical resources with the plant's vision, mission, principles, and values, and implementing systems that motivate and enable teams to achieve operational excellence. The position will not start until January 2027.

• Lead high-impact quality, process engineering, and continuous improvement initiatives.
• Drive meaningful change through Lean, Six Sigma, and operational excellence programs.
• Influence plant strategy while developing high-performing technical teams.

• Promotes the Plant Safety Process by leading the process and maintaining a high level of awareness and operating discipline for all plant safety policies.
• Develops the departmental goals consistent with Plant, Corporate and Operational goals and provides the leadership for the planning process to meet these goals.
• Manages own organization; guides and advises personnel in interpretation of Plant and Company policies and the Union contract. Helps resolve non-routine personnel problems.
• Actively supports and engages in the Lean transformation and related efforts, including daily Gemba Walks, Quality Glass Wall, VSM sessions, Driving MDI and HOP, and creation and use of Standard Work.
• Oversees the continued evolution, development, and execution of plant quality processes, such as the daily board reviews, Q & S reviews, technical and quality assessments, and IPQA performance and attainment.
• Develops and manages effective communication process for own organization.
• Develops organization so that they operate at the right level of work, and so that good science is being applied in all areas.
• Promotes the implementation of MDI, daily excellence and the use of support tools such as Six Sigma efforts and use of Lean tools and…