Student Accounts Specialist

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*
* Job Title:

** Student Accounts Specialist##
** Department:
** Bursar's Office##
** College/Division:
** General University
** Primary Job Posting

Location:

** Macon, GA 31207
** Additional Job Posting Locations:***(Other locations that this position could be based)*##
** Job Details:
** Mercer University is searching for a Student Account Specialist for the Bursar's Office on the Macon, GA campus.
** Responsibilities:
** This position is the primary customer service representative for Student Engagement to include our texting platform, Slate and the Bursar customer service email. Primary customer service representative for high touch accounts – including ATL and Regional Academic Center students. Responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting.

An understanding of the collection cycle, various billing rates, various degree and program requirements, and office & University policies are required. Ability to use discernment on escalation is also necessary. Primary Bursar representative for off-campus and virtual orientations for all campuses. This position will serve as primary customer service backup to Student Support Specialist(s).
*
* Qualifications:

** A high school diploma/GED and three years of customer service, accounts receivable, data entry, and/or bookkeeping experience are required. Candidates with a bachelor's degree and/or courses in bookkeeping, accounting or business operations are preferred.

Candidates must have a valid driver's license and be insurable by the university's carrier as this position requires some travel.
** Knowledge/Skills/Abilities:
*** Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency.
* Exceptional customer service skills with ability to work effectively with a diverse student population.
* Use discretion to protect confidentiality / privacy of student data.
* Attention to detail, striving for meticulous accuracy in posting information and payments.
* Exceptional organization skills.
* Analytical reasoning to apply federal regulations and university policy.
* Judgment to determine when to make an exception within policy and when to escalate an issue.
* Ability to switch focus regularly and keep a to-do list to return to unfinished work.
* Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student.  These can be emotional conversations.
* Ability to handle peak periods of activity when call, text, and email volume are significantly increased.
* Return all correspondence received by 4 pm before leaving for the day.
* Attention to audit and security issues.
* Ability to travel on university business and must be insurable by the university's carrier.
** Background Check Contingencies:**  - Criminal History  - Credit Check  - Approved Driver's Check
** Document Attachments:**  - Resume  - Cover letter  - List of three professional references with contact information
** About Mercer University
** Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service.

At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
**** Why Work at Mercer University
**** Mercer University offers a variety of benefits for eligible employees including
** comprehensive health insurance** (for self and dependents),
** generous retirement contributions**,
** tuition waivers**,
** paid vacation and sick leave**,
** technology discounts, s
**** chedules that allow for work-life balance,
** and so much more!

At Mercer…