Specialized Roles:
Call Centre Agent
Job in
Macon, Bibb County, Georgia, 31201, USA
Listing for:
Tanisha Systems Inc
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Handle inbound and/or outbound calls, providing customer support.
- Resolve questions, complaints or requests in a clear, friendly and timely manner.
- Accurately register customer interactions in internal systems.
- Follow up on cases until resolution.
- Meet performance metrics such as response times, quality and customer satisfaction.
- Escalate complex cases to the appropriate teams.
- Provide support through other channels such as chat or email.
- Stay updated on products, services and internal processes.
- 4+ years of experience in call center or customer service roles.
- Mandatory B2 English level.
- Excellent verbal and written communication skills in Spanish and English.
- Ability to hold simple conversations or provide basic support in English.
- Basic computer skills:
Microsoft Office, CRM or similar tools. - Ability to work under pressure and meet objectives.
- Service-oriented attitude and empathy.
- Problem-solving skills.
- Teamwork.
- Organization and attention to detail.
- Adaptability.
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