Financial Aid Loan Coordinator

Job Title:

Financial Aid Loan Coordinator

Location:

MGA - Macon
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties.

The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Under the supervision of the Assistant Director of Financial Aid Systems, the financial aid loan coordinator is responsible for managing all aspects of the federal, state, and private student loan program for the University. This position assists students in completion of the student loan process, correctly determines and verifies loan eligibility for student and parent loans, and counsel students and parents on all aspects of borrowing education loans.

The Loan Coordinator has a great deal of interaction and communication with students, parents, loan servicers and lenders, the US Department of Education, and various departments within the University. The Financial Aid Loan Coordinator will also possess strong technical and analytical skills, be self-directed and detail oriented.

Processes Federal, State and Private student loan applications by ensuring that loans certified are within Federal, State, and institutional guidelines. Certify all student loans through Banner system as well as send, receive, and load electronic files. Resolve all rejected files for loan certification and disbursement in a timely manner. Process all loan revision forms and all loan adjustments.

Advise students, parents, and staff on general student loan policies and procedures. Reply to students' inquiries via phone, email, in person, or virtually.

Assist students by explaining procedures required to complete all steps in the financial aid process including completing the FAFSA, accepting loans, completing Entrance, signing Master Promissory Notes, etc.

Determine prior financial aid received at other institutions attended through the National Student Loan Data System (NSLDS) to ensure financial aid is awarded properly.

Responsible for being the primary liaison with guarantee agencies, lenders, and student loan servicers.

Performs exit interview sessions/mailings for withdrawn and graduating students. Coordinate outreach efforts for loan repayment.

Plan, develop and implement comprehensive default prevention services for current and former students.

Contribute to the university's initiative to lower the cohort default rate.

Serve as back-up for file processing, customer service, and advising students when needed during peak times or as needed.

Represent the Office of Student Financial Aid at internal and external events with students, staff, and community partners. Assist with open house, orientation, etc. as needed.

Performs other related duties as assigned.

A bachelor's degree from an accredited institution of higher education is required.

Availability to work evenings/weekends during peak periods.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two or more years.

Experience with Ellucian Banner.

Must possess organizational, analytical, and counseling skills with the ability to handle assigned caseload.

Ability to use automated student information systems.

Ability to research,…