Claims Examiner

At Securian Financial, the internal title is Customer Benefit Payments Sr Rep

The Claims team is looking for a highly motivated, energized and positive individual. We work in a fast‑paced, ever‑changing environment where claim information must be processed efficiently and accurately. We take pride in providing high standards of performance to our customers and strive to exceed those standards. If you enjoy assisting people in their time of need, being customer focused and working in a team‑oriented environment, then joining our team may be the right move for you.

• Serves department dedicated to issuing timely, accurate benefit payments to customers and channel partners.
• Tasks include payment processing, data entry, records management, fraud prevention, and loss or eligibility investigations.
• Provides effective, customer‑centric, and compliant communication to internal and external resources, clients, and partners.
• Adjudicates payments in compliance with regulatory requirements and applicable law, engaging legal, medical, and investigative resources as necessary.
• Maintains accurate and complete payment record to improve the customer experience, quality review/audit process, and protect our company in the event of litigation and regulatory investigations.
• Makes critical risk assessments on behalf of Securian Financial and its clients.
• May manage or serve as subject matter expert for special projects.
• Ensures payment practices are efficient and in keeping with our organization’s values and the highest ethical standards.

• Strong analytical skills and attention to detail
• Good judgment/decision‑making skills and organizational skills
• Strong written and verbal communication skills
• Willingness to maintain a positive and compassionate attitude in a high volume setting
• Ability to work independently within a team environment
• Desire to provide world‑class customer service

• Experience on claims processing systems
• Financial institution background
• Demonstrated proficiency with Microsoft Word and Outlook
• Telephone customer service experience

Base pay: $18.27 – $31.73 per hour. Pay may vary depending on job‑related factors and individual experience, skills, knowledge, etc. More information can be discussed with a member of the Securian Financial Talent Acquisition team.

#LI-Hybrid. This role requires 2 days onsite a month and for moments that matter.

• Paid time off: flexible PTO program with additional time for tenure.
• Leave programs: parental, caregiver, bereavement, military, and other leave options.
• Company paid holidays: nine holidays.
• 401(k) retirement plan with company match up to 10% of eligible earnings.
• Health insurance: medical, dental, and vision coverage from day one for eligible employees and families.
• Volunteer time: paid time off and dollar‑for‑dollar matching gift program.
• Associate Resource Groups support inclusion and community.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone  (voice), or 711 (Relay/TTY).

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