Site Coordinator

Description

Site Coordinator - Healthcare Operations

AICA Orthopedics - Atlanta's Premier Healthcare Network (21 Locations)

Site Coordinator Lead Daily Operations. Coach Your Team. Create Exceptional Patient Experiences.

Ready to advance your healthcare management career? Join AICA Orthopedics and lead front-line operations while ensuring every patient feels valued and cared for.

Why Choose AICA:

• Competitive base + performance bonuses
• Clear path to Practice Manager
• Full Benefits - Medical, dental, vision, 401(k)
• Service Excellence Focus - Lead patient-centered care

What You'll Do:
Daily Operations & Patient Experience

• Manage daily clinic operations ensuring smooth patient flow and welcoming experiences
• Ensure every patient is greeted with eye contact, genuine smile, and by name when possible
• Coordinate patient scheduling, insurance verification, and care transitions
• Maintain supply inventory and facility standards that support excellent patient care

Team Leadership & Training

• Supervise front desk and support staff with focus on exceptional patient service
• Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving
• Provide daily coaching on both operational efficiency and patient experience standards
• Manage staff schedules and ensure adequate coverage for consistent patient care

Performance & Compliance

• Track patient satisfaction scores, productivity metrics, and service quality
• Monitor compliance with HIPAA regulations and organizational policies
• Generate daily/weekly reports and implement improvement strategies
• Coordinate with Practice Manager on clinic performance and patient feedback Requirements:
  Experience &
  
  Skills:
  • 2-3 years healthcare management or supervisory experience
  • Medical office operations knowledge (scheduling, insurance, patient flow)
  • Team leadership experience with customer service focus
  • Strong communication and problem-solving abilities
  • Service-oriented mindset with genuine care for patient experience
  Preferred:
  • Bachelors or Associate's degree in healthcare administration or related field
  • Related experience in lieu of a degree will be considered
  • EMR systems and practice management software experience
  • Orthopedic or specialty clinic experience
  • Personal injury/insurance coordination background
  Success Metrics:
  • Patient satisfaction scores and positive feedback
  • Team performance in service delivery and efficiency
  • Daily operations targets achieved consistently
  • Compliance with regulations and quality standards
  Career Growth Path:

  Site Coordinator Practice Manager Regional Operations

  Development Support:
  • Comprehensive training in operations and service excellence
  • Mentorship with Practice Manager and leadership team
  • Cross-training opportunities across 21 locations
  Ready to lead front-line healthcare operations and create exceptional patient experiences? Apply now

  to join Atlanta's premier healthcare network!

  Keywords: Site Coordinator, Healthcare Management, Medical Office Manager, Clinic Operations, Healthcare Leadership, Patient Care Coordination, Front Line Manager

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