Operations Manager

Benefits:
Additional Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

A well-established select service property in Macon, Georgia is seeking an experienced Operations Manager to oversee daily hotel functions and ensure efficient, high-quality service across all departments. This individual will be responsible for supervising staff, maintaining operational standards, and promoting an exceptional guest experience.

• Coordinate the daily activities of the front desk, housekeeping, and maintenance teams to ensure smooth, consistent operations.
• Monitor procedures, quality, and policy compliance across departments.
• Conduct regular walk-throughs of the property to maintain brand and cleanliness standards.

• Supervise and support staff, including scheduling, training, and performance oversight.
• Foster a positive, team-oriented culture focused on service excellence.
• Address performance or attendance issues with professionalism and fairness.

• Resolve guest concerns and service issues promptly and effectively.
• Promote a culture of hospitality, ensuring that every interaction meets or exceeds guest expectations.

• Manage inventory, supplies, and equipment to ensure availability and cost control.
• Support budgeting, reporting, and daily financial reconciliation processes.
• Identify opportunities to streamline operations and improve efficiency.

• Ensure all safety, security, and emergency protocols are properly followed.
• Respond quickly to any incidents and coordinate corrective action as needed.

• Partner with ownership and department leads to identify operational improvements.
• Prepare regular reports on staff performance, guest feedback, and operational results.

• High school diploma or equivalent required; degree in Hospitality Management or a related field preferred.
• Previous hotel operations or management experience strongly preferred.
• Strong leadership and communication skills with a hands-on management style.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proficient with hotel management software and Microsoft Office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

This is a hands-on, guest-facing leadership role ideal for someone who thrives in a fast-paced hospitality environment and enjoys leading a team to deliver exceptional results.