IT Specialist

Portfolio Business:
Huber Engineered Materials

J.M. Huber Corporation is one of the largest privately held, family‑owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.

The IT Specialist is an on‑site support position that acts as a subject matter expert for Huber Infrastructure and/or applications. The IT Specialist provides advanced technical troubleshooting, responding to user inquiries at an intermediate level. This position delivers an enhanced (L2) user experience by understanding the needs of customers or the business. The IT Specialist is an experienced professional who brings maturity and critical thinking.

The role contributes to the success of projects and initiatives and supports continuous improvement by providing suggestions or ideas to IT Management.

This position will support and enforce information technology (IT) policies, and Huber’s hardware and software compliance and lifecycle.

• Provide excellent customer service to users and the business, adopting a proactive and detail‑oriented approach. Resolve incidents and requests in accordance with defined SLAs as the primary or escalated technician.
• Support all applications, IT infrastructure, and services related to the site(s) that you support, including IT and OT hardware and software.
• Coordinate, collaborate, or escalate with functional IT groups as needed to support customers or the business.
• Perform installation, upgrades, and support of IT equipment, troubleshooting any arising issues. Oversee the entire lifecycle of PCs to ensure continued functionality and efficiency.
• Serve as a subject‑matter expert (SME) for select technologies, providing advanced technical troubleshooting at site(s).
• Deliver excellent on‑site and remote technical support aligned with agreed SLA targets, documenting all work completely after troubleshooting and confirmation of resolution.
• Coordinate with colleagues and functional IT groups to facilitate escalated technical support, remaining the “owner” of all queries through completion.
• Collaborate with the business, identify improvement opportunities, and make recommendations to IT Management. Support creation and implementation of assigned solutions.
• Support IT Management in resolving major IT incidents.
• Act as an onsite resource for functional IT groups to support the IT infrastructure.
• Work independently with little direct supervision, maintaining communication and completing deliverables by deadlines.
• Provide technical assistance outside normal office hours when requested.
• Assist in communicating to stakeholders and IT management regarding service provisioning and outages.

• Bachelor’s degree in Information Technology or equivalent work experience.
• Minimum 3 years of IT experience with a focus on End‑User Experience (EUX).
• Extensive experience with desktop hardware, software applications, operating systems, and network connectivity.
• Advanced Windows Desktop OS knowledge.
• Knowledge and experience with Active Directory, Network Essentials, Microsoft Office Productivity Applications, PC Setup/Imaging, and VoIP/Telephony systems.
• Experience with mobile device management (MDM) setup, troubleshooting, and configuration (iOS and Android).
• Experience supporting audio and video conferencing technologies (Zoom, Teams, or similar).
• Excellent communication skills with the ability to converse in English.
• Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem‑solving skills.
• Excellent teamwork and collaborative skills.
• Strong knowledge of service desk applications and associated operations (Service Now or similar preferred).
• Working knowledge of ITIL Service Management.
• Ability to travel site‑to‑site 30 % of the time.
• On‑site support role requiring local presence and…