Service Writer

Service Writer (Creative Design)

Assist the service manager in maintaining accurate and on‑time reports and records relative to the service department’s operation within the dealership.

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (e.g., files, bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims, including the computation of charges, submission and follow‑up.
• And other duties as assigned.

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.

Ag‑Pro provides a comprehensive range of benefits for all full‑time positions that includes medical, dental, vision, and a matching 401‑K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug‑Free Workplace and Equal Opportunity Employer. All positions require pre‑employment screening. Must be authorized to work in the United States.