Implementation Manager

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (Fin Tech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on Linked In, You Tube, Twitter, Facebook, or Instagram.

The International Implementations team supports Sales, Marketing, IT and Operational efforts in a diverse and challenging global business environment.

As an International Implementations Manager (IM), you will be responsible for managing the delivery of multiple small to medium-size projects which require the ability to lead and influence project stakeholders. On larger and more complex strategic projects, the IM may participate as a consultant or subject matter expert in support of traditional IT Project Management resources. The IM may also be responsible for operational management of 3rd Party Processors and InComm Retailers as it relates to Product Implementations.

When supporting Product Implementations and/or Partner Integrations, it is the IM’s responsibility to conduct a wide variety of Project Management activities across multiple internal and external groups to deliver. Typical projects will include high-level, complex requests with high priority and strategic need. IMs are also expected to lead, mentor, and train less seasoned staff to aid in continual improvement and education efforts.

IMs are expected to oversee activities to facilitate project workflow in a timely manner and to break down barriers when necessary to assure the needs of InComm Retailers and Partners are met. Project efforts are consistent in approach and are comprised of many repeatable and process driven tasks.

The role will also deliver documentation and process improvements which increase efficiency in the way InComm executes and drives Partner satisfaction. This role will provide a consolidated, single point of service and communication regarding product implementations internally and externally.

• Full E2E Accountability for International Implementations
• Coordination/Assistance with Partner/Retailer Integrations
• Responsible for Project Pre-Planning, Milestone Tracking, Execution, Oversight, Wrap-Up, and Lessons Learned Activities, as Required
• Operational Management of 3rd Party Processor and Retailer Relationships, as Required
• Maintenance of All Project Documentation and Artifacts
• Build and Maintain Analytical Dashboards and/or Automated Process Flows using MS Office O365 Toolsets including CoPilot and other Generative AI/LLM Technologies, as Required
• Distribution of Communications to All Stakeholders for Assigned Projects
• Support Internal Support Teams and act as Subject Matter Expert (SME) for Resolution of Internal Trouble Tickets, as Required
• Coordinate and Manage All Special Projects or Miscellaneous Assignments, as Required
• Ensure All Milestone Updates are Timely, Accurate, and Informative
• Utilize Scheduling and Forecasting Toolsets to Reduce Escalations & Increase Throughput
• Build Rapport with Business Teams Globally to Enable Effective Communication and Collaboration
• Promote Idea Generation and Collaboration with Cross-Functional Teams
• Track and Log Issues, Roadblocks, and Highlights to be reviewed in Search of Continuous Improvement
• Spearhead Efforts to Maintain and Regularly Update on Retailer and Partner Level Implementation Requirements
• Assist Leadership in Forecasting Regional Product Implementation Pipeline
• Act as SME in Various Areas of Business
• Identify System Updates and Configurations, as Required
• Ensure Timely & Accurate Delivery of Projects/Products
• Examine and Document Business Processes Where Relevant
• All Other Duties Assigned or Required