Insurance Systems Engineer-MGA Systems​/IMS

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Insurance Systems Engineer-MGA Systems/IMS

Insurance Systems Engineer-MGA Systems/IMS
Remote or Macon, GA

Description

Full-time

Are you an experienced Vertafore MGA Systems/IMS professional looking for an opportunity to make an impact in a growing specialty insurance organization?

Arbour Specialty is seeking a motivated Insurance Systems Engineer to serve as the primary technical owner of our Vertafore MGA Systems/IMS platform. In this hands-on role, reporting directly to our Group Chief Information Officer, you'll administer and configure the platform, build and support integrations, write SQL and reports, and manage our relationship with Vertafore. If you enjoy moving between configuration, troubleshooting, APIs, data, and business users — and you understand how an MGA or wholesale brokerage really runs — we'd love to hear from you.

As our Insurance Systems Engineer, you will be the go-to technical expert for MGA Systems/IMS. You'll work closely with underwriting, operations, accounting, and business leadership to keep the platform running smoothly today and evolving with the business tomorrow.

Key responsibilities include:

MGA Systems / IMS Administration and Engineering

• Serve as the primary technical administrator, engineer, and subject matter expert for the Vertafore MGA Systems/IMS platform.
• Manage day-to-day system administration, configuration, maintenance, troubleshooting, security coordination, and production support.
• Evaluate and implement configuration changes that support new and existing products, programs, carriers, and business processes.
• Partner with underwriting, operations, accounting, and other business teams to translate requirements into practical system solutions.
• Plan and execute testing for system changes, enhancements, fixes, and integrations before production deployment.
• Monitor recurring issues and recommend improvements to system reliability, usability, data quality, and operational efficiency.

API, Integration, and Technical Development

• Develop, configure, support, and troubleshoot integrations between MGA Systems and third-party applications and services.
• Work with internal teams, vendors, and business partners to establish and maintain API-based connectivity.
• Interpret API documentation and troubleshoot authentication, requests, responses, data structures, and integration errors.
• Assist with data mapping, validation, and transformation between MGA Systems and external platforms.
• Develop scripts and lightweight utilities to automate repetitive processes, facilitate data movement, validate data, or improve operational efficiency.
• Participate in integration testing and issue resolution across development, test, and production environments.

Data, SQL, and Reporting

• Write and execute SQL queries to retrieve, validate, and analyze information from MGA Systems databases and related data sources.
• Create useful operational and management reports that support informed business decisions.
• Assist business users and leaders with ad hoc data analysis and reporting requests.
• Investigate data discrepancies and help resolve issues across systems, interfaces, and reports.
• Support recurring data extracts, carrier reporting, bordereaux, and other operational data requirements.

Business Partnership and User Support

• Reports directly to the Group Chief Information Officer.
• Serve as a trusted technology partner for Arbour Specialty leaders and MGA Systems users.
• Develop a strong working knowledge of the underwriting, policy administration, accounting, claims, and operational workflows supported by the platform.
• Evaluate system change requests, clarify requirements, and recommend practical solutions that balance business value,…