IT Support Technician; Level 1-MSP

Company: Core South Systems

Location: Macon, GA (On-Site)

Job Type: Full-Time, W-2

Salary: $38,000-$42,000 annually

Core South Systems is a managed IT services provider (MSP) helping small and mid-sized businesses gain confidence that their technology will work reliably when they need it most. We prioritize long-term relationships built on responsiveness, clarity, and practical solutions that support business growth.

Are you mechanically inclined, enjoy solving problems, and looking to build a career in IT? Core South Systems is seeking an enthusiastic, dependable Entry-Level IT Support Technician to provide on-site technology support at a private school in Macon, Georgia.

This is an excellent opportunity for someone starting their IT career who enjoys working with people, troubleshooting technology, and learning new skills.

Previous professional IT experience is not required. We value a positive attitude, strong work ethic, mechanical aptitude, and a willingness to learn. Experience repairing computers, laptops, phones, or other electronic devices is a definite plus.

You’ll work directly with students, teachers, and school staff, helping them resolve everyday technology challenges while gaining valuable hands‑on experience in a professional IT environment.

• Staff the school's on-site IT help desk, providing friendly and responsive technical support to students, teachers, and staff.
• Troubleshoot common hardware, software, and connectivity issues involving laptops, desktops, and other devices.
• Diagnose and repair laptop hardware, including replacing components and coordinating manufacturer warranty claims.
• Support and troubleshoot classroom technology to minimize disruptions to teaching and learning.
• Install, replace, configure, and relocate classroom technology and related equipment.
• Respond to technical support requests throughout the school campus.
• Document support activities, repairs, and resolutions using established procedures.
• Work closely with the school's IT Director and Core South's technical team to elevate more complex issues and coordinate solutions.
• Help maintain an organized, reliable, and professional technology support environment.

Required Qualifications

• Positive attitude, strong work ethic, and a genuine desire to learn and grow in the IT industry.
• Excellent interpersonal and customer service skills, with the ability to communicate comfortably with students, teachers, and staff.
• Mechanically inclined and comfortable working with tools, electronic components, and computer hardware.
• Basic familiarity with computers, common software applications, and everyday technology.
• Strong troubleshooting instincts and a willingness to investigate problems before asking for assistance.
• Dependable, punctual, organized, and capable of managing multiple support requests.
• Ability to work independently while knowing when to seek guidance or engage an issue.
• Comfortable working in a private Christian school environment and willing to respect and uphold the school's standards of professional conduct while on campus.
• Ability to successfully complete a criminal background check as required by the school.

Preferred but Not Required

• Previous experience in IT support, computer repair, electronics repair, or a similar hands‑on technical position.
• Familiarity with laptop hardware repairs, component replacements, or manufacturer warranty processes.
• Basic understanding of Windows, networking, printers, and common troubleshooting procedures.
• IT certifications such as CompTIA A+ or related technical training.
• Experience supporting end users in a help desk or customer service environment.

No college degree or…