Customer Support Specialist
Listed on 2026-10-31
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IT/Tech
Technical Support, HelpDesk/Support
What Makes Us Stand Out:
Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry - LMN, Single Ops, and Greenius - into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support.
The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients' success is not just a milestone, but a shared mission.
As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values:
We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness
. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!
Our culture and growth has been recognized with multiple awards, it's a great time to join!
- Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
- Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
- #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!)
- #6 of Built In's 2024 Best Places to Work:
Top 50 start-ups in Atlanta (Our second year in a row!) - Inc Magazine's 2023 Best Places to Work
- Inc. 5000: #131 of 2024 Southeast Regional America's Fastest Growing Companies. (Our third year in a row!)
- Inc 5000 America's fastest-growing private companies (Our third year in a row!)
- Certified Great Place to Work Canada 2024
We continuously build our customer support specialist talent pipeline because we're always looking to connect with exceptional technical customer support specialists who are interested in exploring opportunities with us. About the Role:
We are looking for a Customer Support Specialist (T1).
Location:Remote! We have an office in Atlanta, GA and the Greater Toronto Area but you may also work remotely across the US and Canada.
You will have the following responsibilities:- Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
- Directly troubleshoot customer issues and resolve them by implementing attainable solutions
- Evaluate and elevate bugs to development as they come to your attention inside the product
- Provide feedback to develop support processes. Your input will ultimately add value for our customers
- Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation).
- Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
- Work cross-functionally with other members within the organization
- A bachelor's degree or equivalent experience
- Proven ability to diagnose, troubleshoot, and resolve technical issues for a SaaS product
- Ability to apply sound judgment and product knowledge to deliver timely solutions
- Fast learner with a track record of mastering new technical tools and systems
- Skilled in providing professional, responsive, and technical assistance to…
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