General Manager

Join to apply for the General Manager role at Community Choice Financial Family of Brands
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Title:

General Manager

Location:

Macon, GA

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You will be the driving force behind the store’s success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. It’s a high‑performance, customer‑focused environment designed to inspire growth and innovation.

Your opportunity:
In addition to supporting your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people, combined with our comprehensive training, will equip you to make a significant impact on customers, your career, and your earning potential.

This position has an hourly pay rate of $ and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules to boost professional and personal development.
• Cross‑brand training enabling movement into opportunities across our eleven brands.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits—dental, vision, disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers via our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.
• Benefits are subject to change; certain benefits are subject to the terms of governing plan documents.

• Manage overall store performance by meeting or exceeding company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of systems, company standards, account management, collections, and performance reports.
• Lead local marketing strategies, use business‑to‑business partnership opportunities, obtain referrals, host and participate in community and in‑store events to stimulate growth and revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, assessing risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws; participate in audits and compliance reviews as directed.
• Supervise and maintain office security, including cash management and loss prevention.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs; ensure optimal staffing.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain internal and external store appearance; oversee the store planogram and display of seasonal and promotional marketing material.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks to meet performance standards.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends, at a minimum of 40 hours per week.
• Store hours and minimum hours may be subject to change; consult a recruiter for the most up‑to‑date requirements.

• A high school diploma or equivalent.
• Minimu…