Account Manager, OMS

Senior Account Manager

Savannah, GA

Remote

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Dental Claim Support is seeking a dynamic and results-driven Account Manager to oversee the insurance billing services provided to our clients within our Oral and Maxillofacial Surgery unit, while facilitating solutions to clients' revenue cycle management needs. As the primary management contact for key client accounts, the Account Manager is entrusted with leading a team of Assistant Account Managers, Account Specialists, and Subcontractors, while leveraging vendor relationships to ensure the successful delivery of revenue cycle management services.

The Account Manager will work closely with the Oral and Maxillofacial Surgery Senior Account Manager to maintain alignment across the unit, support team development, address client needs, and drive consistent operational performance. This role requires a strong understanding of the unique revenue cycle needs and workflows associated with Oral and Maxillofacial Surgery practices, as well as the ability to build trusted relationships with surgeons, practice leaders, clients, and internal teams.

The Account Manager will be responsible for fostering strong client and workforce relationships, maintaining a high level of client satisfaction, identifying opportunities to improve operational and financial outcomes, and strategically expanding revenue cycle management services to support client success and company growth.

The Account Manager is the pivotal connection between our revenue cycle management services, our clients, and our internal team. This role combines client-centric leadership, team and subcontractor management, revenue optimization, client growth and retention efforts, and a commitment to operational excellence. The Account Manager also contributes strategically to the department's goals, making them an essential linchpin in driving our organization's success, fostering growth, and maintaining high levels of client satisfaction.

• Act as the primary management contact for key client accounts, overseeing all insurance billing services and driving solutions to their revenue cycle management needs.
• Develop and maintain strong client relationships, understanding clients' objectives, challenges, and align our services to meet their goals.

• Lead and manage a team of Assistant Account Managers, Account Specialists and subcontractors, providing guidance, coaching, and mentorship.
• Foster a collaborative and growth-oriented team environment, demonstrating high emotional intelligence (EQ) and conflict resolution skills.

• Exhibit strong leadership qualities, guiding the team and fostering a culture of retention and growth mindset.
• Strategically manage workforce retention initiatives and lead by example as a team player.

• Develop and implement revenue cycle management strategies to optimize revenue generation for clients.
• Analyze data and performance metrics, monitoring Key Performance Indicators (KPIs) to identify areas for improvement.

• Identify opportunities to expand revenue cycle management services with existing clients, using consultative sales techniques.
• Proactively address client concerns and ensure high levels of satisfaction, mitigating client terminations effectively.

• Ensure the accuracy and efficiency of…