Manager, Logistics Operations

Department: Logistics
Location: Macon, Georgia
Reports To: Senior Logistics Manager
Direct Reports: Operations Supervisor and other operational personnel as assigned

Position Summary: The Logistics Operations Manager is responsible for leading the day-to-day operational execution of warehouse activities, with primary accountability for picking operations, labor utilization, productivity, staging, loading, and outbound shipment execution.

This position provides strategic and hands-on leadership to improve warehouse performance, establish consistent operating standards, strengthen supervisory accountability, and ensure customer orders are processed accurately, safely, and efficiently.

The Logistics Operations Manager will directly manage the Operations Supervisor and partner closely with the Logistics Assistant Manager, Receiving, Inventory Control, Internal Audit, Manufacturing, Planning, IT, and other cross-functional teams.

The successful candidate will bring proven warehouse leadership experience, strong analytical capabilities, and a track record of improving operational performance through people development, process discipline, and measurable results.

• Lead daily warehouse operations, with primary responsibility for outbound execution and picking activities.
• Oversee picking, staging, loading, load securement, and related material-handling processes.
• Ensure customer orders are processed accurately, completely, and within established shipping schedules.
• Establish clear operating expectations, standard work, and accountability across warehouse teams.
• Monitor daily workload, staffing levels, order priorities, and operational constraints to ensure efficient execution.
• Coordinate with the Logistics Assistant Manager to align operational priorities with receiving, inventory availability, audit requirements, and material flow.
• Identify and resolve operational bottlenecks, workflow interruptions, and service issues.

• Directly supervise and develop the Operations Supervisor, establishing clear expectations and measurable performance objectives.
• Ensure supervisors effectively manage employee assignments, attendance, productivity, safety, and performance.
• Establish consistent routines for shift planning, daily communication, performance reviews, and issue escalation.
• Develop a culture of ownership, accountability, teamwork, and continuous improvement.
• Support employee onboarding, cross-training, skills development, and succession planning.
• Partner with Human Resources to address employee relations, performance management, retention, and workforce development.
• Evaluate staffing requirements and recommend adjustments based on volume, workload, productivity, and business needs.

• Establish and maintain operational KPIs to measure warehouse performance.
• Monitor picking productivity, labor utilization, order completion, shipping accuracy, damage, overtime, and other relevant performance indicators.
• Analyze performance trends, identify root causes, and implement corrective actions.
• Develop and execute improvement plans to reduce picking errors, warehouse damage, rework, wasted motion, and operational delays.
• Use data to improve labor planning, equipment utilization, workflow design, and overall warehouse efficiency.
• Provide regular performance updates and recommendations to the Senior Logistics Manager.
• Establish measurable 90-day, 6-month, and 12-month improvement objectives.

• Ensure warehouse activities are conducted in accordance with company safety policies and applicable requirements.
• Re…