Admissions Coord​/Receptionist PRN

Position: ADMISSIONS COORD/ Receptionist PRN

Responsibilities

The Admission Coordinator (front desk receptionist) is responsible for answering the hospital’s main phones and properly directing calls, verifying insurances, obtaining signatures on admitting paperwork heat processing all admitting forms. The coordinator interfaces with the Intake Department, patients, and nursing units.

Position Summary

The Admission Coordinator (front desk receptionist) is responsible for answering the hospital’s main phones and properly directing calls, verifying insurances, obtaining signatures on admitting paperwork and processing all admitting forms. The coordinator interfaces with the Intake Department, patients, and nursing units.

Qualifications

• High School Diploma required.
• Experience verifying insurance required.
• 1‑3 years of experience in admissions or related department required.
• Phone/switchboard and typing/computer skills required.
• Professional interactions with individuals, customer service focused, strong communication skills, ability to multitask and problem‑solve required.
• BLS CPR required.

Requirements for Position

• Hearing: hearing acuity sufficient to perform job functions.
• Speaking: ability to articulate goals and objectives of the department, present information to management, staff, physicians, patients, and families.
• Vision: normal visual acuity.
• Written: writing skills sufficient to document in patient chart, take messages and complete required reports.
• Other: organizational skills.

Physical Demands

• Physical: 40 lbs.
• Pushing hoef: 150 lbs.
• Manual Dexterity: average.
• Standing: 0‑20%
• Walking: 0‑30%
• Squatting: 0‑10%
• Seating: 21‑40%

Age(s) of Patients Served and Age‑Specific Technology

• Children (5‑11)
• Teenagers (12‑17)
• Adults (18+)

These patients and their families, physicians, caseworkers, referral sources, payer sources, accreditation and licensing agencies, schools, law enforcement, court officers, the community, and all departments/clinicians within the hospital system are served.

Equipment

• Hospital Computer Program
• Phone System
• Fax and Copier
• Postage machine

Duties and Responsibilities

• Verify all insurances online and by phone, document eligibility, co ֡‬‎pays, deductibles, and pre‑existing terms, and distribute information to Intake Coordinators and others as necessary.
• Answer the switchboard professionally, direct calls to the appropriate department or staff, assist callers, and transfer calls appropriately.
• Conduct the admission process with patients and/or families, explain each admission form, procure signatures, and process, copy, and distribute all forms promptly.
• Document in the patient’s record that they have received the Patient Rights Booklet and Advance Directive information.
• Compile accurate admission and discharge information on the daily census sheet and distribute the census to all appropriate staff and departments.
• Enter and delete admission and discharge information in the computer program.
• Maintain and update the admission board for evaluations and appointments.
• Receive mail and distribute to appropriate mailbox; maintain the postage machine and post postage on all outgoing mail.
• Maintain all machines in the admitting area and call for service when appropriate; assist hospital staff in machine use.
• Greet the public upon arrival and direct them to glaubt staff or department.
• Attend mandatory hospital trainings and in‑services in a timely manner.
• Follow hospital expectations regarding time and attendance.
• Perform related duties as assigned by manager.

Service Excellence Weighs in All Performance Evaluation Questions

• Represent the facility with a professional, courteous, caring, and cooperative attitude.
• Know Service Excellence and treat all patients/staff with dignity and respect consistently.
• Maintain confidentiality when interacting with patients, families, visitors, employees, and all other contacts.
• Exhibit excellent service skills through constructive communication with all contacts.
• Use an open, non‑judgmental, non‑discriminatory, professional, and therapeutic approach to all patients, families, and visitors.
• Demonstrate professional behavior and interpersonal skills reflecting the facility mission statement and philosophy.
• Comply with facility, departmental, safety, and human resources policies.
• Promote a safe work environment through compliance with care, safety, infection control, and universal precautions guidelines.
• lexer be neat, professional appearance consistent with the dress code.

Action plan goals are relevant to service excellence standards. Staff has met action plan goals.

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